Privacy Policy

Last updated: March 23, 2026

1. Introduction

Stream Plane is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and other applicable European data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

Legal Entity:
Stream Plane Team
Email:
Legal Department

3. Data We Collect

We collect and process the following categories of personal data:

Account Information

  • Email address
  • Name (optional)
  • Password hash — we never store plain-text passwords and thus don't know user passwords

Streaming Configuration Data

  • Platform stream keys and URLs you provide for restreaming
  • Backup content settings (bitrate thresholds, protection preferences)
  • Uploaded media files (video clips, images, audio for backup content)

Payment and Subscription Records

  • PayPal subscription identifiers
  • Transaction identifiers, amounts, and currency
  • Payment status and processing timestamps
  • Subscription status and billing cycle dates

Note: We do not collect or store your credit card numbers, bank account details, or PayPal login credentials. All payment processing is handled directly by PayPal.

Technical and Usage Data

  • Stream quality metrics (bitrate, uptime)
  • Service usage logs

4. Legal Basis for Processing

Under Article 6 of the GDPR, we process your personal data on the following legal bases:

  • Performance of a contract (Art. 6(1)(b)): Processing necessary to provide you with the Stream Plane service, manage your account, and handle subscriptions.
  • Legitimate interests (Art. 6(1)(f)): Processing necessary for our legitimate interests, such as improving the service, preventing fraud, and ensuring security, provided these interests are not overridden by your rights.
  • Legal obligation (Art. 6(1)(c)): Processing necessary to comply with applicable legal requirements, such as maintaining financial records.
  • Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing activities. You may withdraw consent at any time.

5. Payment Processing

All payment transactions are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., a licensed credit institution regulated in Luxembourg. When you subscribe to Stream Plane, you interact directly with PayPal's payment system. We do not have access to your full payment instrument details.

We store transaction records — including transaction identifiers, amounts, currency, payment status — in our database for billing management, refund processing, and compliance with financial record-keeping obligations.

For information on how PayPal processes your data, please refer to PayPal's Privacy Statement.

6. Cookies and Tracking Technologies

Stream Plane does not use cookies or similar tracking technologies.

When you interact with third-party services through Stream Plane — such as PayPal for payment processing — those services may set their own cookies on their respective domains in accordance with their own privacy policies. Stream Plane has no control over and is not responsible for cookies set by third parties.

Since Stream Plane does not set any first-party cookies, no cookie consent mechanism is required under the ePrivacy Directive (Directive 2002/58/EC as amended by Directive 2009/136/EC). This position is consistent with the guidelines issued by European data protection authorities, which require consent only for non-essential cookies set by the service itself.

7. Data Retention

We retain your personal data for the following periods:

  • Account data: For the duration of your account, plus a reasonable period after deletion to process any outstanding matters.
  • Payment records: For the period required by applicable tax and financial regulations (typically 7–10 years from the date of the transaction).
  • Streaming configuration: Deleted upon account termination.
  • Usage logs: Retained for up to 12 months for service improvement and security purposes.

You may request earlier deletion of your data, subject to our legal obligations (see Section 8).

8. Your Rights Under the GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access (Art. 15): Request a copy of the personal data we hold about you.
  • Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
  • Right to erasure (Art. 17): Request deletion of your personal data, subject to legal retention requirements.
  • Right to restriction (Art. 18): Request restriction of processing in certain circumstances.
  • Right to data portability (Art. 20): Receive your personal data in a structured, commonly used, machine-readable format.
  • Right to object (Art. 21): Object to processing based on legitimate interests.
  • Right to withdraw consent (Art. 7(3)): Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us. We will respond within 30 days as required by the GDPR.

You also have the right to lodge a complaint with your local data protection supervisory authority. A list of EU supervisory authorities is available at the European Data Protection Board website.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Password hashing using industry-standard algorithms
  • Encrypted data transmission (HTTPS/TLS)
  • Authenticated API access with token-based authorization
  • Regular security reviews and updates

10. Third-Party Services

Stream Plane integrates with the following third-party services, each of which has its own privacy policy:

  • PayPal: Payment processing — Privacy Statement
  • Streaming platforms (Twitch, YouTube, Kick, Trovo, etc.):Stream Plane transmits your stream to these platforms using the stream keys and URLs you provide. We do not share your personal data with these platforms beyond the stream data itself.

11. Children's Privacy

Stream Plane is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that data promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We will notify registered users of material changes via email or through a notice on the service. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Legal Entity:
Stream Plane Team
Email:
Legal Department